Using Counterpoint in offline mode
Working in offline mode
Once you are in offline mode, you can use Ticket Entry or Touchscreen Ticket Entry to enter Point of Sale documents—including tickets, orders, layaways, holds, quotes, and pay-on-account transactions—just as you would normally. You can also create new customer records on-the fly from in Ticket Entry or Touchscreen Ticket Entry.
Depending on your store settings, as described in Enabling additional offline mode activities, you may also be able to issue and redeem gift certificates and store credits, or enter orders and layaways in Ticket Entry or Touchscreen Ticket Entry.
The ship-from (i.e., stocking) and price-from location for each Point of Sale document you generate in offline mode are determined by the Default ship-from location and Default price-from location settings for the store to which your offline workstation is assigned.
Depending on the settings that have been defined for your station, as described in Enabling auto-assign document numbers, you may be required to assign offline ticket numbers, order numbers, and other document numbers manually, or they may be assigned automatically.
By default, offline mode allows all users to access the following standard commands from the NCR Counterpoint main menu:
Users also have access to drawer functions in offline mode. The available drawer functions include Activate, Cash Drop, CashLoan, and Count.
Depending on your menu code,