EBT Manual Entry

When EBT Support for NCR Secure Pay was introduced, EBT card numbers could not be entered manually.

This restriction has been removed for EBT Food Stamp payments for sales and returns of eligible items, allowing you to enter an EBT card number manually on an iSC250 EMV payment terminal when an EBT card is unreadable.

EBT card numbers cannot be entered manually for EBT Cash Benefits payments, or for order deposits or other types of transactions.

ClosedConfiguring EBT Manual Entry

Ticket Entry

To allow customers to enter EBT card numbers manually in Ticket Entry, you must first add a button to the toolbar on the Payment Entry window by following these steps:

  1. Log in to Ticket Entry and click the Payment button to display the Payment Entry window.
  2. Right-click the title bar, select Customize toolbars, and click the Customize button.
  3. Select the Command tab, and then select Payment from the Categories list.
  4. Drag the EBT Payment by manual entry command from the Commands list to the toolbar (e.g., next to the Use customer card button) to create a new button for the command.
  5. Right-click the new button, click Name, and enter an appropriate label for the new button (e.g., EBT Manual Entry).
  6. Close the Customize dialog, close the Toolbar editor, and click Yes on the confirmation prompt to save your changes.

Touchscreen Ticket Entry

To allow users to enter EBT card numbers manually in Touchscreen Ticket Entry, use the Button Editor (Setup > Point of Sale > Touchscreen Codes) to assign the EBT Payment by manual entry action to a button in your touchscreen layout.

ClosedEntering an EBT Card Number Manually

When you are processing a ticket in Ticket Entry or Touchscreen Ticket Entry, follow these steps if a customer’s EBT card is unreadable:

  1. If you are using Ticket Entry, click the custom EBT Manual Entry button you added to the toolbar on the Payment Entry window, and then enter the Amount for the payment and click OK (or click the Pay ticket balance button).

If you are using Touchscreen Ticket Entry, touch the button in your touchscreen layout to which you assigned the EBT Payment by manual entry action, and then enter the Amount for the payment and touch OK (or touch the Pay ticket balance button).

  1. Instruct the customer to enter his or her EBT card number using the iSC250 keypad, and then press the Enter key.
  2. Instruct the customer to enter the expiration date for the EBT card—in MMYY format—using the iSC250 keypad, and then press the Enter key.
  3. Complete the ticket normally.

EBT card numbers can only be entered manually for EBT Food Stamp payments for sales or returns of eligible items . EBT card numbers cannot be entered manually for EBT Cash Benefits payments, or for order deposits or other types of transactions.